Tata AIA Life Consumers Can Now Avail Telemedicine Services From Practo

Tata AIA Life Consumers Can Now Avail Telemedicine Services From Practo

  • Online Teleconsultation to cover 22+ Specialties
  • Medical Assistance offered in 15 different languages
  • Doctor available on audio/ video call within 60 seconds

Mumbai 30th September 2021: Tata AIA Life Insurance (Tata AIA Life), one of India’s leading Life Insurance Companies has extended Online Medical Consultation (Teleconsultation) through Practo, India’s leading integrated healthcare company to new eligible* consumers of specified products.  As part of the alliance, Tata AIA consumers can avail of online medical consultations from verified doctors anywhere, anytime.

Tata AIA Life’s partnership with Practo, continues to be a powerful differentiator in strengthening the brand’s comprehensive Protection proposition. It goes far beyond the traditional insurance approach that is limited to efficient claim settlement. As part of the benefits, eligible consumer can avail 48 tele consultations per year for various medical conditions. This includes assistance for common ailments like cold, fever, injury thereby enabling them to seek immediate medical guidance from the safe and comfortable environment of their home.

With this initiative, Tata AIA Life Insurance is well placed to serve the key requirements of customers amid the pandemic. It is ensuring that its customers have access to relevant, timely and social distancing friendly support amid the growing incidences of lifestyle diseases such as cardiovascular diseases, diabetes, cancer, and thyroid. Early detection of the same, could prove to be beneficial as such illnesses pose dire consequences if not diagnosed or treated in time.

To avail timely diagnosis, eligible consumers can book Instant Video/Audio/Chat consultations with qualified specialist doctors across 22 specialties, including Cardiology, Orthopedic, Neurology and Diabetes & Endocrinology and even cases of suspected COVID infections. The service helps policyholders get their health concerns addressed and benefit from expert advice including any medical tests and medication required. These too are available to the customer on the platform itself.

Speaking on this tie-up, Venky Iyer, Chief Distribution Officer, Tata AIA Life Insurance, said, “Tata AIA Life’s alliance with Practo demonstrates our Customer-First approach and reinforces our commitment to be India’s pre-eminent Protection Provider. Protection entails going beyond comprehensive insurance solutions to provide for medical guidance and assistance to customers at all times and access from anywhere. With this objective, we are building an ecosystem with progressive and innovative organizations like Practo to help our consumers get access to timely expert advice, diagnosis, and support. This is in line with our promise to empower them to lead healthier, better, and happier lives. We are confident that that our eligible customers will find this teleconsultation facility extremely useful on a day-to-day basis.”

Siddhartha Nihalani, Product Head, Practo, added, “Instant access to specialty care from anywhere in the country is the future of healthcare in India. Our partnership with Tata AIA Life has been focused on always offering a comprehensive protection for its employees and partners by providing them with the access to 24*7 access to medical help. By now extending it to TATA AIA’s customers, we are moving closer to our vision of making quality healthcare accessible and affordable to a billion+ citizens.”

Earlier, Tata AIA Life has collaborated with Practo to offer digitally enabled healthcare benefits, medical assistance, and services to its employees and advisors. As part of this initiative, employees and advisors could access Instant Video/Audio/Chat consultations with qualified doctors across 22 specialties along with availing discounts on medicines and diagnostic services.

* Eligibility criteria to be defined by Tata AIA Life

Notes to the Editor:

After the issuance of the life insurance policy, Tata AIA Life eligible consumer will receive an SMS from the Company. The Life insured can enroll for the Online Doctor Consultation service by following the link sent on the SMS. Practo will activate the Tele-Consultation Subscription and send an SMS to the Policyholders once they complete the enrollment process. Policyholders will also receive an e-mail informing them about the confirmation.

The Online Medical Consultation is a convenient way to get online doctor advice through video calls, chat, and phone calls. Practo follows a strict verification process for doctors providing online service. They are well-qualified doctors, and their necessary documents and medical council registration certificates are thoroughly verified. All qualifications are as per the Medical Council of India guidelines. Practo keeps a soft copy of all degrees of doctors and medical council registration certification in its repository.

About Tata AIA Life

Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 3,416 crore for the financial year 2020-21. For the same period, the 13th month persistency of the Company was at 88.28% and the Individual Death Claims Settlement ratio was at 98.02%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life maintained its rank no. 5, based on individual weighted new business premium.

About the Tata Group 

Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India, comprising 30 companies across ten verticals.

The group operates in more than 100 countries across six continents, with a mission ‘To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’.

Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood generation and art and culture.

In 2019-20, the revenue of Tata companies, taken together, was $106 billion (INR 7.5 trillion). These companies collectively employ over 750,000 people.

Each Tata company or enterprise operates independently under the guidance and supervision of its own board of directors. There are 29 publicly-listed Tata enterprises with a combined market capitalisation of $123 billion (INR 9.3 trillion) as on March 31, 2020.

Companies include Tata Consultancy Services, Tata Motors, Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata Power, Tata Advanced Systems, Indian Hotels and Tata Communications.

About AIA

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India.

The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$330 billion as of 30 June 2021.

AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 39 million individual policies and over 16 million participating members of group insurance schemes.

AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code “1299” with American Depositary Receipts (Level 1) traded on the over-the-counter market (ticker symbol: “AAGIY”).

About Practo:

Practo, the country’s leading integrated healthcare company, connects the entire health ecosystem together – including patients, doctors, clinics, hospitals, pharmacies, diagnostics, and other partners – to generate exceptional value and service for all, especially the end consumers. It integrates different parts of the patients’ healthcare journey so they can have one seamless experience, right from finding and booking an appointment with verified doctors, consulting verified doctors online with ETA as low as 60 seconds, getting medicine and lab tests at the doorstep, and accessing insightful health articles authored by verified doctors. Practo also makes software products that help healthcare providers – ranging from small clinics to large hospitals – digitize and deliver more efficient and higher quality healthcare to millions of patients around the world.

 As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helps 18 crore+ patients a year, and connects patients with 1 lakh+ verified doctor partners.

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